Please read our returns policy carefully before placing your order to avoid disappointment when shopping with us, by continuing you are agreeing to the following policy.
Production of your made to order item is approximately 7 days working, depending on the position of your order in our queue. Please contact customercare@fellaswim.com for any individual queries regarding you delivery time.
Due to unforeseen COVID-19 delays ship time is anywhere between 3 days to 7 days on top of your made to order.
If your order contains an item(s) that is readily available to ship, we offer the option to ship your items together once your whole order has been fulfilled (please see our returns page for further information regarding delivery times), or we offer a split shipment where you will receive immediately items that are available now, and have your Made To Order item/s sent separately at a later date. You will receive an email confirmation with tracking once your items have been dispatched.
Fella has a 24 hour cancellation | change policy for made to order items, from the time you receive your order confirmation.
An exchange in size or style can be made via a repurchase on our website, and the return of the item you wish to exchange. The re-purchase must be actioned within 7 days of delivery, and the return of the item within 14 days of delivery.
A return on made to order items will be in exchange for credit note only which will be valid for 1 year.
You will have 14 days from delivery to ship your order back to us.
If the return exceeds our 14 day policy, we unfortunately will not be able to process your exchange and your order will be shipped back to you.
Please see
here for further details on our returns and made to order policies.
