Shipping Costs
United States
Are shipping costs free?
Yes.
Are duties and taxes included in the cost of the order?
Yes.
Are the costs of returns and exchanges free?
No. Return shipping is not free and is at the expense of the customer.
** Please allow 5 days processing time once the package arrives into our returns centre.
Please see detailed returns policy here.
United Kingdom
Are shipping costs free?
Yes.
Are duties and taxes included in the cost of the order?
No, it is not included.
DHL will notify you via email, if there are any duties and taxes to be paid on your order, upon arrival into the UK.
Are the costs of returns and exchanges free?
No. Return shipping is not free and is at the expense of the customer.
Return address is 37 William St, Paddington, New South Wales 2021 Australia.
Please see detailed returns policy here.
Indonesia
Are shipping costs free?
Yes.
Are duties and taxes included in the cost of the order?
Yes.
Are the costs of returns and exchanges free?
No. Return shipping is not free and is at the expense of the customer.
Return location is Bali, Indonesia.
Please see detailed returns policy here.
Asia
Are shipping costs free?
Yes.
Are duties and taxes included in the cost of the order?
No, it is not included.
DHL will notify you via email, if there are any duties and taxes to be paid on your order, upon arrival into Asia.
Are the costs of returns and exchanges free?
No. Return shipping is not free and is at the expense of the customer.
Return address is 37 William St, Paddington, New South Wales 2021 Australia.
Please see detailed returns policy here.
Canada/Mexico/India/Middle East: Zone 1
Are shipping costs free?
Yes.
Are duties and taxes included in the cost of the order?
No, it is not included.
DHL will notify you via email, if there are any duties and taxes to be paid on your order, upon arrival into your country.
Are the costs of returns and exchanges free?
No. Return shipping is not free and is at the expense of the customer.
Return address is 37 William St, Paddington, New South Wales 2021 Australia.
Please see detailed returns policy here.
Europe: Zone 1
Are shipping costs free?
Yes.
Are duties and taxes included in the cost of the order?
No, it is not included.
DHL will notify you via email, if there are any duties and taxes to be paid on your order, upon arrival into Europe.
Are the costs of returns and exchanges free?
No. Return shipping is not free and is at the expense of the customer.
Return address is 37 William St, Paddington, New South Wales 2021 Australia.
Please see detailed returns policy here.
Middle East/South Africa: Zone 2
Are shipping costs free?
No. Shipping costs will be calculated at the checkout page of your order.
Are duties and taxes included in the cost of the order?
No. Duties and taxes will be calculated at the check-out page of your order.
Are the costs of returns and exchanges free?
No. Return shipping is not free and is at the expense of the customer.
Return address is 37 William St, Paddington, New South Wales 2021 Australia.
Please see detailed returns policy here.
Europe: Zone 2
Are shipping costs free?
No. Shipping costs will be calculated at the checkout page of your order.
Are duties and taxes included in the cost of the order?
No. Duties and taxes will be calculated at the check-out page of your order.
Are the costs of returns and exchanges free?
No. Return shipping is not free and is at the expense of the customer.
Return address is 37 William St, Paddington, New South Wales 2021 Australia.
Please see detailed returns policy here.
International
Are shipping costs free?
No. Shipping costs will be calculated at the checkout page of your order.
Are duties and taxes included in the cost of the order?
No. Duties and taxes will be calculated at the check-out page of your order.
Are the costs of returns and exchanges free?
No. Return shipping is not free and is at the expense of the customer.
Return address is 37 William St, Paddington, New South Wales 2021 Australia.
Please see detailed returns policy here.
Countries we don’t sell to
Åland Islands, Ascension Island, Australia, Bahrain, Bangladesh, Bermuda, British Indian Ocean Territory, Brunei, Cambodia, Caribbean Netherlands, Christmas Island, Cocos (Keeling) Islands, Côte d’Ivoire, Dominica, French Polynesia, French Southern Territories, Isle of Man, Jordan, Laos, Libya, Myanmar (Burma), New Zealand, Norfolk Island, Palestinian Territories, Pitcairn Islands, Russia, São Tomé & Príncipe, Saint Martin, South Georgia & South Sandwich Islands, St. Pierre & Miquelon, St. Vincent & Grenadines, Svalbard & Jan Mayen, Timor-Leste, Tokelau, Tonga, Tristan da Cunha, Turkmenistan, U.S. Outlying Islands, Wallis & Futuna, Western Sahara